A minimum 50% deposit is required to confirm your rental or purchase order. The 50% balance must be paid on or before the Final Date for Changes noted on your Job Invoice. Confirmed orders that are cancelled for any reason within fourteen (14) days of the noted Final Date for Changes on your order are subject to a 10% cancellation fee, provided written notice of cancellation is received at least three (3) days prior to shipment or before the Final Date for Changes noted on your order paperwork. Orders cancelled after the Final Date for Changes on your order are subject to an additional 25% restocking fee, or a total penalty of 35%. Custom items are non-refundable (no exceptions) and will be billed in full. Once shipped, an order is final and may not be cancelled nor will refunds be issued for any unwanted or unused items. All items are rentals unless otherwise stated on the invoice. Any fees resulting from damages to your order or for failure to return some or all of your rental items (deemed missing) will be automatically charged to the card submitted here in accordance with the fees and timeline outlined in the Nuage Designs Rental Agreement.